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Mayview Health
May View Health Support

Marketplace Shipping Policy

Review our shipping policy to understand order processing, carrier methods, delivery timelines, tracking updates, shipping charges, and support for shipping-related concerns.

May View Health is committed to making shipping clear, transparent, and easy to understand for every customer.

Explore Policy Contact Support

Order Processing

Learn when orders are processed and how shipping notifications are shared.

Shipping Methods

Understand carriers, delivery methods, and how shipping rates are calculated.

Tracking Updates

Know when tracking numbers appear and how vendor-direct shipments are handled.

Customer Support

Get help for delays, damaged items, incorrect shipments, and delivery concerns.

Order Processing

At Mayview Health Marketplace, orders are processed once payment is confirmed.

Standard products typically ship within 1–3 business days, while customized or specialty items may take 3–7 business days. Orders placed on weekends or holidays are processed on the next business day.

Customers receive a confirmation email when an order is received and another notification once it has shipped.

Shipping Methods and Carriers

Vendors on our marketplace may use a variety of shipping carriers, including USPS, UPS, FedEx, DHL, or local courier services. The shipping method depends on the vendor and your location.

Shipping costs are calculated at checkout based on vendor rates and the selected shipping method.

Some vendors may offer free shipping on qualifying orders.

Shipping Destinations

Our marketplace ships to all U.S. states unless otherwise specified by the vendor. Select vendors may offer international shipping; check individual listings for availability and rates.

Certain products, such as health supplements or prescription items, may be restricted in specific locations. Vendors are responsible for complying with applicable laws and regulations.

Shipping Times

Delivery times within the U.S. are typically 3–10 business days, depending on vendor location and shipping method. Expedited shipping may be available at checkout.

Delivery times are estimates and not guaranteed. Mayview Health Marketplace is not responsible for delays caused by carriers, customs, natural disasters, or other factors beyond our control.

Tracking Your Order

Once an order ships, a shipping confirmation email with a tracking number is sent. Tracking may take 24–48 hours to appear in the carrier's system.

For orders shipped directly by vendors, tracking is provided by the vendor and customers should contact the vendor directly for delivery inquiries.

Shipping Charges

Shipping costs vary by vendor, product size, weight, and destination. Vendors are responsible for clearly displaying shipping rates at checkout.

Additional charges may apply for expedited shipping, oversized items, or deliveries to remote locations.

Vendor Direct Shipping

Many vendors ship orders directly from their facilities to customers. Customers may receive multiple packages if their order includes items from different vendors.

Shipping times, carriers, and policies may differ for each vendor.

Customers should contact vendors directly with shipping questions or concerns.

Lost, Damaged, or Incorrect Shipments

Vendors are responsible for ensuring packages arrive correctly and in good condition. Customers should inspect items upon delivery and report any issues to the vendor within seven days.

While Mayview Health Marketplace can assist in resolving disputes, we cannot be held liable for direct shipping errors made by vendors.

Returns and Exchanges

Return and exchange policies are set by individual vendors and may vary by product. Customers should review vendor information and product listings for specific instructions.

Return shipping costs are generally the responsibility of the customer unless the item was defective or incorrectly shipped.

Address Accuracy

Customers must provide accurate shipping information at checkout.

Mayview Health Marketplace and vendors are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Contact and Support

For shipping-related questions, customers should contact vendors directly using the information provided in the order confirmation.

Marketplace support is available via email at support@mayviewhealth.com or through the live chat feature on our website.

Policy Updates

Mayview Health Marketplace reserves the right to update this Shipping Policy at any time.

Significant changes will be communicated via email or posted on our website. Continued use of our marketplace after changes are posted constitutes your acceptance of the revised policy.