At Mayview Health, most non-clinical items can be returned within 7 to 14 days of delivery. The product must be in its original, unopened packaging with all tags and BMDU-verified invoices intact.

Due to medical safety regulations, the following items are Non-Returnable once the manufacturer's seal is broken:

• CPAP/BiPAP Masks & Headgear
• Sterilized Surgical Consumables
• Respiratory Tubing and Humidifier Chambers

If a vendor ships a defective product, Mayview Health provides a 48-hour reporting window. Vendors are obligated to provide a full replacement or a 100% refund after BMDU's quality team reviews the photographic evidence.

Refunds are processed back to the original payment method. Typically, once the vendor receives the return, the credit will reflect in your account within 5-7 business days.